Refund & Returns Policy

At Good Well General Trading, we strive to ensure that every customer receives high-quality products in perfect condition. Due to the nature of our items—especially consumable products such as nuts, seeds, and dietary supplements—our refund and return guidelines are designed to protect customer safety and maintain product integrity.

Eligibility for Returns

Because our products are consumable, we can only accept returns under the following circumstances:

• The item arrived damaged or defective
• You received the wrong product
• The product was delivered in compromised or unsafe condition

To qualify for a return, items must remain unopened, unused, and in their original packaging unless the issue relates to damage or incorrect items.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Any opened products
• Consumables that have been unsealed
• Supplements or food products after use
• Items without original packaging

This policy ensures all customers receive safe and uncontaminated products.

Reporting a Problem

If you receive a damaged, incorrect, or defective item, please contact our support team within the designated time frame. Providing photos of the product and packaging will help speed up the process.

Once the issue is verified, we will offer one of the following solutions depending on the case:

• A replacement product
• Store credit
• A full or partial refund

Refund Processing Time

Once approved, refunds are processed through the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Order Cancellations

Orders can only be cancelled before they are shipped. Once an order has been prepared or dispatched, cancellation may not be possible. Please contact us as soon as possible if you need to modify or cancel your order.

Exchanges

We can offer exchanges only for products that arrive damaged or incorrect. Exchanges are not available for opened or used items.

Contact Us

If you have any questions about our Refund & Returns Policy or need assistance with an order, please contact our customer support team and we will be happy to help.